Wailey Log Terms & Conditions

1. Information

We Collect Wailey Log collects information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with Wailey Log. This information may include: name, CNIC number, license number, address, mobile number, bank details, gender, date of birth, education background, personal interests, email address and your occupation (“Personal Data” or “Personal Information”). The provision of your Personal Data is voluntary. However if you do not provide Wailey Log your Personal Data, Wailey Log will not be able to process your Personal Data for the purposes outlined below. If you are an agent, vendor, supplier or service provider, provision of your Personal Data is mandatory and failure to provide your Personal Data, may be a breach of laws or regulatory requirements, and may cause Wailey Log to be unable to engage you to provide services. When you use the Wailey Log Services (as defined in our Terms of Use), Wailey Log may collect information about you in relation to your location information (your geo-coordinates while the Wailey Log Application is being used or not) ,transaction information (transaction details related to your use of Wailey Log Services), usage and preference information (information about how you and site visitors interact with Wailey Log Services, preferences expressed, and settings chosen, through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers), electronic device information (including such as the hardware model, operating system, file names, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information), call and SMS data (call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message), log information (including server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service). The following Privacy Policy explains how we collect, use, transfer, disclose and protect your personally identifiable information obtained through our Application. Please review it carefully to make sure you understand our privacy practices. 1. When you use the Application to find a service, you provide us information such as your location and your destination. When you use our Application, we also process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Application, resolve technical difficulties, provide you with the correct and most up to date version of the Application and to improve the function of the Application. 2. You can share your referral code with your friend through the Application, for which, we will only prepare a message for you to send or publish through your social media provider or email provider. You can edit the message we have prepared before you send it. We do not collect your friend’s information. 3. When you use the Application through your mobile device, we track and collect your geo-location information on a real-time basis. We use this information to allow you to view the Service Providers in your area who are close to your location, set your location where work is to be done and send it to the requested Service Provider. We may also use this geo-location information to provide support, resolve technical or business issues that may arise in the course of your use of the Application. You can turn the geo-location tracking off at the device level temporarily. Your mobile device informs you when your geo-location is being tracked by displaying the GPS arrow icon.

2. Using the Information We Collect

1. We use your email, name, phone number and account password to verify your ownership of an account, to communicate with you in response to your order and to provide you information about the Application. We may also use your name, email and phone number to send you news, general updates on the Application, special offers or promotions. We will also send you an email asking you to subscribe to our Mailing List. You may at all times opt-out of receiving these updates. 2. We use your geo-location and destination to find Service Providers near you, to help the Service Provider to calculate the fee and to analyze the pattern of use of the Application to improve the Application’s performance. 3. Wailey Log may also receive information from other sources and combine that with information collected through Wailey Log Services. If you choose to link, create, or log in to your Wailey Log account with a payment provider or social media service, or if you engage with a separate app or website that uses our API (or third party APIs), Wailey Log may receive information about you or your connections from that site or app. 4. Wailey Log may use the information collected about you to provide, maintain, and improve Wailey Log Services, perform internal operations, including to prevent fraud and abuse of Wailey Log Services, send or facilitate communications including information about services, promotions, news, and events of Wailey Log and other companies, where permissible and according to applicable laws, personalize and improve the Wailey Log Services, including to provide or recommend referrals, advertisements etc. 5. Wailey Log may transfer the information procured from you hereunder to and process and store it in Pakistan and other countries.

3. Sharing the Information We Collect

Upon receipt of your order, we will share such information as your name, phone number, location, destination, geo-location, the items to be transported or bought with the Service Provider who accepts your request for Services. This information is required for the Service Providers to contact you, and/or find you and/or complete your order. We also share the phone number of the contact person you have provided us with the Service Providers when you use the Application to find instant worker services. You hereby agree and authorize us to transfer your Personal Information to the Service Providers as a part of the provision of the Services. While your personal information will automatically be deleted from the Service Provider’s mobile device after your use of the Service, it is possible that the Service Providers may be able to keep your data in their devices by any means. We are not responsible for this kind of data storage and you agree to defend, indemnify and hold us harmless and not liable for any misuse of your Personal Information by the Service Providers upon completion of the Service provided. We may employ third party companies and individuals to facilitate or provide the Application and certain services on our behalf, to provide customer support, to provide geo-location information to our Service Providers, to perform website- related services (e.g. without limitation, maintenance services, database management, web analytics and improvement of our Website’s features) or to assist us in analyzing how our Service is used or to our professional advisors and external auditors, including legal advisors, financial advisors and consultants. These third parties only have access to your personal information in order to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. We do not share your Personal Information with any parties other than to the relevant Service Providers and the third party companies and individuals referred to in item 4 above, without your consent. However, we will disclose your Personal Information to the extent that this is legally required, or necessary to comply with statutory, regulatory and governmental requirements, or in the event of any dispute, or legal proceeding of any kind between you and us, or between you and other users with respect to, or in relation to the Services, or in the event of an emergency pertaining to your health and/or safety. Your Personal Information may be transferred to, stored, used and processed in a jurisdiction other than Pakistan where our servers are located. You understand and consent to the transfer of your Personal Information out of Pakistan. We do not sell, rent or lease your Personal Information to third parties. Wailey Log may share the information it collects about you as described herein or as described at the time of collection or sharing – (a) with Service Providers to enable them to perform the work and provide the services to you including your name, photo (if you provide one), average rating given by Service Providers, and location with Service Providers; with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or Wailey Log; (b) on our website and social media forums. Wailey Log may also share your information its subsidiaries and affiliated entities, with vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on Wailey Log’s behalf; in response to a request for information by a competent authority if required by any applicable law, regulation, or legal process, with law enforcement officials, government authorities, or other third parties; in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company. We may share personally identifiable information with affiliated companies and network partners. If we ever sell the Application or Wailey Log Services or substantial parts of our business, we may disclose your personally identifiable information to a (prospective) buyer on the condition that such buyer agrees to comply with this Privacy Policy. Credit/ debit card and financing information may be provided to banks and payments processors such as Jazz Cash and Easypaisa as is required to process transactions.

4. Cookies and Advertising

A cookie is a small file which asks for permission to be placed on your electronic device’s memory. When you use out system, the file is added and the cookie helps us to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application or mobile apps can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Wailey Log may use traffic log cookies to identify which pages are being used. This helps us analyze data about mobile app or webpage traffic and improve our system in order to tailor it to our user needs. Wailey Log may only use this information for statistical analysis purposes. You cannot choose to decline cookies.

5. Retaining the Information

We Collect We will retain your information until you cancel your account in the Application.

6. Security

We do not guarantee the security of our database nor can we guarantee that the information you have provided will not be intercepted while being transmitted to us. Any transmission of information by you to us is at your own risk. You must not disclose your password to anyone. As effective as technology is, no security system is impenetrable.

7. Changes to this Privacy Policy

We may amend this Privacy Policy to reflect changes in our practices. If we do so, we will inform you via email or by means of a notice on the Website 24 hours before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.

8. Notice

Wailey Log may give notice by means of a general notice on the Wailey Log Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to Wailey Log by written communication to Wailey Log’s corporate address at WAILEY LOG LLP, Dolmen Executive Towers, Level 7 Clifton Block 4, Karachi, Pakistan – Postal Code 75600

LIMITATION OF LIABILITY

WAILEY LOG SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY OF ITS ACTS OR OMISSIONS IN CONNECTION WITH THIS POLICY. IN NO EVENT SHALL WAILEY LOG’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THIS POLICY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED ONE HUNDRED PAKISTANI RUPEES (PKR 100). WAILEY LOG SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF WAILEY LOG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WAILEY LOG SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. THE SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE WORK YOU WANT DONE OR SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT WAILEY LOG HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS. YOU ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN SERVICES THROUGH THE USE OF WAILEY LOG APPLICATION DOES NOT ESTABLISH WAILEY LOG AS A PROVIDER OF SUCH SERVICES.

9. Others

You shall not assign or transfer these Wailey Log Terms and Conditions in whole or in part without Wailey Log’s prior written approval. You give your approval to Wailey Log for it to assign or transfer these Wailey Log Terms and Conditions in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Wailey Log’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, Wailey Log or any customer or Third Party Service Provider as a result of the contract between you and Wailey Log or use of the Wailey Log Services. If any provision of these Wailey Log Terms and Conditions is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Wailey Log Terms and Conditions but the legality, validity and enforceability of the other provisions in these Wailey Log Terms and Conditions shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Wailey Log Terms and Conditions. These Wailey Log Terms and Conditions constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Wailey Log Terms and Conditions, the words “including” and “include” mean “including, but not limited to.” Wailey Log reserves the right to modify, terminate or suspend the Wailey Log Services/Application at any time without prior notice due to any changes in internal policy or the applicable laws or any breach of these Wailey Log Terms and Conditions by you or for any reason whatsoever. You may terminate your account by submitting a request to Wailey Log. You shall remain responsible for all activities that occurred prior to termination of your account. Further, Wailey Log shall also reserve the right to suspend your account without any notice to you in the event Wailey Log suspects that your account is being used in a manner so as to cause nuisance or prejudice to Wailey Log or any other persons. Wailey Log will not be liable for any failure to provide the Wailey Log Services or perform any obligations, if the performance is prevented, hindered or delayed as a cause of any event arising due to any cause beyond the reasonable control of Wailey Log and in such case its obligations shall be suspended for so long as the event continues. Governing Law and Jurisdiction. This privacy policy is governed by and to be construed under the laws of the Islamic Republic of Pakistan. Any and all disputes arising from this privacy policy shall be governed by the exclusive jurisdiction of the Courts in Karachi.

10. Acknowledgement and Consent

By using the Application, you acknowledge that you have read and understood this Privacy Policy and the Terms of Use and agree and consent to the use, practice, processing and transfer of your personal data by us as described in this Privacy Policy. You also represent that you have the right to share all the information you have provided to us and to give us the right to use and share the information with the Service Providers.

11. Unsubscribe from email database

For email subscription, we follow the opt in and out policy. If you would like to stop receiving emails from Wailey Log, please click unsubscribe included in every e-mail.